You can now report any issue directly from dashboard by going through the relevant option provided on the dashboard.
Escalation Matrix:
Copied !
Customer Query | – No.- 0124-6789-345 – support@phonepe.com | – grievances@phonepe.com, – Category manager |
Merchant Query (Settlement/Refund) | – No.- 0124-6789-400 – merchant-desk@phonepe.com | – Category manager |
Production issue : (Tech) | – merchant-pgsupport@phonepe.com | |
Integration query/issue : | – merchant-pgsupport@phonepe.com – Category manager | |
Business / New Integration | – reach out to Phonepe team |