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You can now report any issue directly from dashboard by going through the relevant option provided on the dashboard.
Escalation Matrix:
| Customer Query | - No.- 0124-6789-345 - [email protected] | - [email protected], - Category manager |
| Merchant Query (Settlement/Refund) | - No.- 0124-6789-400 - [email protected] | - Category manager |
| Production issue : (Tech) | - [email protected] | |
| Integration query/issue : | - [email protected] - Category manager | |
| Business / New Integration | - reach out to Phonepe team |
Updated about 1 month ago