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You can now report any issue directly from dashboard by going through the relevant option provided on the dashboard.
Escalation Matrix:
Copied !
| Customer Query | – No.- 0124-6789-345 – support@phonepe.com | – grievances@phonepe.com, – Category manager |
| Merchant Query (Settlement/Refund) | – No.- 0124-6789-400 – merchant-desk@phonepe.com | – Category manager |
| Production issue : (Tech) | – merchant-pgsupport@phonepe.com | |
| Integration query/issue : | – merchant-pgsupport@phonepe.com – Category manager | |
| Business / New Integration | – reach out to Phonepe team |