You can now report any issue directly from dashboard by going through the relevant option provided on the dashboard.

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Escalation Matrix:

Customer Query- No.- 0124-6789-345
- [email protected]
- [email protected],
- Category manager
Merchant Query
(Settlement/Refund)
- No.- 0124-6789-400
- [email protected]
- Category manager
Production issue :
(Tech)
- [email protected]- [email protected],
- Category manager
Integration query/issue :- merchant-integrati[email protected]
- Category manager
- [email protected]
- Category manager
Business / New Integration- reach out to Phonepe team