You can now report any issue directly from dashboard by going through the relevant option provided on the dashboard.

Escalation Matrix:

Customer Query	No.- 0124-6789-345 [email protected]	[email protected], Category manager
Merchant Query (Settlement/Refund)	No.- 0124-6789-400 [email protected]	Category manager
Production issue : (Tech)	[email protected]	[email protected], Category manager
Integration query/issue :	[email protected] Category manager	[email protected] Category manager
Business / New Integration	reach out to Phonepe team