You can now report any issue directly from dashboard by going through the relevant option provided on the dashboard.
Escalation Matrix:
Customer Query | – No.- 0124-6789-345 – [email protected] | – [email protected], – Category manager |
Merchant Query (Settlement/Refund) | – No.- 0124-6789-400 – [email protected] | – Category manager |
Production issue : (Tech) | – [email protected] | |
Integration query/issue : | – [email protected] – Category manager | |
Business / New Integration | – reach out to Phonepe team |