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You can now report any issue directly from dashboard by going through the relevant option provided on the dashboard.

Escalation Matrix:

   
Customer Query– No.- 0124-6789-345
[email protected]
[email protected],
– Category manager
Merchant Query
(Settlement/Refund)
– No.- 0124-6789-400
[email protected]
– Category manager
Production issue :
(Tech)
[email protected] 
Integration query/issue :[email protected]
– Category manager
 
Business / New Integration– reach out to Phonepe team