The Refunds page shows all refunds/reversals made by the merchant to the customer. These include both reversals made against a forward transaction (payment made through PhonePe) and refunds where the merchant pays to a customer with a valid PhonePe ID where the original transaction was not made through PhonePe. Refunds are mostly for cash on delivery cases where the original transaction is not through PhonePe.
- MERCHANT IDs
By default, refunds across all brands and GSTs are visible. However, you can choose particular merchant IDs from the top right corner to access specific transactions.
- TIME PERIOD
By default, the merchant is able to see refunds made during the past 7 days.You can change the time period for which you want to check transactions. Click on the calendar in the top right corner to select the date range.
- CONSUMER SPECIFIC
You can also search for refunds of a particular consumer by entering the consumer’s phone number in the box “Mobile Number”.
- STORE SPECIFIC
Additionally, you can also search for refunds done against original transactions from a particular store by putting in the Store ID in the box with label “Store ID”
- TERMINAL SPECIFIC
Additionally, you can also search for refunds done against original transactions from a particular store by putting in the Terminal ID in the box with label “Terminal ID”
Updated 2 years ago