Refunds

The Refunds page shows all refunds/reversals made by the merchant to the customer. These include both reversals made against a forward transaction (payment made through PhonePe) and refunds where the merchant pays to a customer with a valid PhonePe ID where the original transaction was not made through PhonePe. Refunds are mostly for cash on delivery cases where the original transaction is not through PhonePe.

1. MERCHANT IDs
   By default, refunds across all brands and GSTs are visible. However, you can choose particular merchant IDs from the top right corner to access specific transactions.
   
   
2. TIME PERIOD
   By default, the merchant is able to see refunds made during the past 7 days.You can change the time period for which you want to check transactions. Click on the calendar in the top right corner to select the date range.
   
   
3. CONSUMER SPECIFIC
   You can also search for refunds of a particular consumer by entering the consumer’s phone number in the box “Mobile Number”.
   
   
4. STORE SPECIFIC
   Additionally, you can also search for refunds done against original transactions from a particular store by putting in the Store ID in the box with label “Store ID”
   
   
5. TERMINAL SPECIFIC
   Additionally, you can also search for refunds done against original transactions from a particular store by putting in the Terminal ID in the box with label “Terminal ID”