Help
The “Help Centre” is your go-to resource for finding answers to common questions and resolving issues related to your PhonePe Business account. It provides access to a comprehensive library of FAQs, categorized for easy navigation, and allows you to track any support tickets you’ve raised.
Key Elements & Sections:
- View your tickets:
- A clickable element on the right (“Open >”) that, when clicked, opens a popup window displaying a list of all support tickets previously raised by the merchant. This popup allows you to quickly review the status and details of your reported concerns without leaving the current page.
- Need Help? Section with Categorized FAQs:
- It presents a series of visually distinct icons, each representing a major category of FAQs. Clicking on these icons will likely lead to a new page or expand to reveal a list of frequently asked questions related to that topic.
To Find Answers to Your Questions (Nested FAQs):
- Identify the category that best fits your query (e.g., if you have a question about a payment, click on “Transactions”).
- Click on the relevant category icon.
- You will then be presented with a list of FAQs within that category. Click on an FAQ to reveal its answer. (As per “nested FAQs,” this implies you might drill down further into sub-categories or directly into answers).
- If your question isn’t listed, you may find an option to contact support or raise a new ticket within that specific category.
Typical Use Case:
A merchant might visit the “Help Centre” if they have a question about why a settlement hasn’t arrived (clicking “Settlements”), need to understand a specific transaction status (clicking “Transactions”), or want to review how to add a new user to their account (clicking “Manage Account”). If they’ve already contacted support, they would use the “View your tickets” section to quickly check for updates on their existing concerns via the convenient popup.
Relevant Screenshots:
