Automated Email Notification for Shopify

For merchants using Shopify, the automated email notification system integrates directly with your Shopify checkout flow.

Customer Notifications

On Shopify checkout pages, customers have the option to provide their email address within the contact details section. The delivery of automated customer emails is contingent on two specific conditions being met:

• Customer Input: The customer must enter a valid email address at checkout.
• Dashboard Configuration: You (the merchant) must have the notification feature enabled for customers via the PhonePe Business Dashboard. You can refer to the Dashboard Configuration to understand how to configure these settings.

Note on Mobile Numbers: If a customer provides a mobile number instead of an email address at checkout, no email notification will be sent, as the required email context is missing.

Merchant Notifications

For internal merchant alerts, the Shopify integration follows standard dashboard rules. If you have enabled merchant notifications for specific events, those emails will be automatically sent to the internal email addresses specified in the dashboard for your Merchant ID.